Invite additional users to your WP Hosting account

This topic covers processes requiring access to your WP Hosting Client Area. If you’re not sure how to access the Client Area, please follow this guide before continuing - How do I login to my WP Hosting Client Area?

Please note: "account users" are different from "account contacts" - for more detail on this topic please see our article: 'Account Users and Account Contacts'.

The 'Invite New User' feature allows you to invite other users to co-administer your account. This guide will show you how you can add additional users to your WP Hosting account or edit/delete existing users.

• If the invitee already has an existing user account with WP Hosting, they will be able to access your account using their existing login credentials.
  
  
• If the user does not yet have a user account, they will be prompted to create one during the invite process.
  
  
• Additional users can be given varying levels of access and permissions.
  
  
• Only the main owner account can invite new users or transfer ownership of the account. 

PART 1: Send the Invitation

To send an invite, first, you’ll need to log into the WP Hosting Client Area at my.wphosting.com.au.

Once logged in:

1. Click the account profile in the top-right corner

3. On the next screen, click the 'Invite New User' button

4. In the pop-up window, enter the email address of the user you’d like to invite

5. Also note, the two options for "permissions"

6. Select 'All Permissions' to give full access, or;

7. Select 'Choose Permissions' to only allow selected permissions (see below for further details of permissions)

8. When you're ready, click 'Send Invite'

9. You’ll then see a green "Invite sent successfully!" message

10. There will now be a list of “Pending Invites” at the bottom of the page

11. Note the options to resend and cancel pending invites (circular arrow and cross icon to the right). Invitations expire after 7 days so you may need to resend if the invitee has not responded in time.  

PART 2: Invitee Accepts the Invitation

Once you have sent an invitation, the invitee will receive an email prompting them to accept the new user invite. The process will require them to link their WP Hosting account to yours.

• If the user does not yet have a WP Hosting account, they will be prompted to create one during the invite process. 
  
• If the invitee already has an existing user account with WP Hosting, they will be able to access your account using their existing login credentials.

  
  

REMOVE OR EDIT USERS

• To edit an existing user's permissions, find their name in the list and click the 'edit' icon (looks like an angled pen on paper)
  
  
• To delete an existing user, find their name in the list and click the 'remove access' icon (looks like a trash can)