Account 'users' and account 'contacts'

What is the difference between a 'user' and a 'contact'?

Lachlan

Last Update 7 months ago


This topic covers processes requiring access to your WP Hosting Client Area.
If you’re not sure how to access the Client Area, please follow this guide before continuing - How do I login to my WP Hosting Client Area? 


The main difference between Account Users and Account Contacts in your WP Hosting account is that Contacts cannot log in to the account - they only receive emails related to your account, such as invoices or support notifications. 


  • Account users have the ability to login and co-administer the account based on permissions granted by the main account owner - e.g. view and pay invoices, sign into hosting services, modify account details etc.

    For more information on adding extra users and user permissions, please see our dedicated guide: How to invite additional users to your WP Hosting account


  • Account contacts, on the other hand, cannot log in. They will only receive notification emails such as invoices. These emails are opt-in/opt-out and can be set on a per-contact basis.

    For more information about adding/editing account contacts, please see our additional guide: How to update your account contact information and additional contact details

    See Contact Email Preferences below;

These options can be changed from within your WP Hosting Client Area.


1. Click on the profile name in the top-right corner

2. Select 'Account Contacts' from the drop-down menu

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