Essential tools and features for new users
Getting started with the WP Hosting Client Area
Lachlan
Last Update 23 days ago
This guide provides a quick overview of the main features available in your WP Hosting Client Area to help you manage your services, domains and billing.
Client Area overview
Dashboard
- The Dashboard Provides an overview of your WP Hosting account
- This is the default page you'll be taken to when logging in
- Quickly see details of services, domains, invoices, support tickets and more
- The dashboard has quick links to 'View Support Code' (used for security when asking for support) and Account Details
Services
- View and manage your active Services, including hosting, SSL and spam filtering products
- Log in to your hosting/spam filtering control panels
- Change the hosting login password and add-on options
- Request service cancellations
- Upgrade/downgrade hosting plans and more
Domains
- See the Domains you have registered with WP Hosting
- View, manage and renew domain names
- See next due dates and auto-renew statuses
- Update domain contact information and Nameservers
- Manage DNSSEC and child host records
Billing
- View and manage your invoices and payment methods
- 'My Invoices' lets you view/pay/download current and past invoices
- 'Payment Methods' lets you add/edit/remove payment details such as credit card or PayPal agreements
Support
- Access support and knowledgebase features
- Create and respond to current or previous Support Tickets
- View or re-generate your account's Support Code
- Search our help articles and guides
"Services"
From the main Dashboard in the Client Area, you can see an abridged list of "Your Active Products/Services".
- To view all services, and, in greater detail, go to the "Services" menu
- From here you can view and filter services by 'Active', 'Cancelled' or 'All'
- Cancelled/inactive services can be hidden with the toggle switch in the top right of the list
- You can sort the list by 'Product/Service' type, 'Price', 'Next Due Date' and 'Status'
- Clicking the 'Manage' button of a service shows more details and links to actions that relate to that product
- For Hosting Packages, you can;
- See an overview of disk usage and current status
- One-click login to the hosting/cPanel
- Update the cPanel password
- Upgrade/downgrade hosting packages
- Access quick links to common cPanel tools
- Modify additional options (add-on domains and dedicated IP)
- Request service cancellation
"Domains"
Here you'll be able to quickly view the 'Next Due Date', 'Auto Renew' and 'Registration Status'.
- You can also filter domains by 'Active', 'Cancelled', 'Expired' or 'All'
- Cancelled/inactive domains can be hidden with the toggle switch in the top right of the list
- You can sort the list by 'Product/Service' type, 'Price', 'Next Due Date' and 'Status'
- Clicking the 'Manage' button of a domain shows more details and links to actions such as;
- Nameservers
- Registrar Lock
- Domain Contact Info
- EPP code
- DNSsec/Child Host records
"Billing"
From the 'Billing' menu in the Client Area, you can access your past and current invoices, along with any payment details saved to your account.
The Billing menu has 2 parts;
- My Invoices
- View, download and pay invoices
- Filter invoices by 'Paid', 'Unpaid', 'Refunded', 'Cancelled' or 'All'
- You can sort the list by 'Invoice No.', 'Date', 'Due Date', 'Total' and 'Status'
- Click an invoice to view, download or pay it
- Payment Methods
- Add new payment details to your account
- Edit/remove payment methods such as credit cards or PayPal Agreements
- Set the default billing method
Please also take a look at this list of commonly requested guides from our knowledgebase at help.wphosting.com.au;