Spam Filtering in cPanel

This topic covers processes relating to a cPanel service.
You will need to be logged into the cPanel account to follow the steps.
If you're not sure how to access your cPanel service — please, follow this guide before continuing: How do I Login to cPanel?

All of our WP Hosting web hosting packages include basic spam filtering features for cPanel-hosted email addresses. 

The steps in this guide will show how to enable/disable the spam filter and adjust the sensitivity of the filter.

1. First, login to cPanel

2. Navigate to the 'Spam Filters' tool 

3. Next to 'Process New Emails and Mark them as Spam:' toggle the switch to the ON position (the toggle switch will appear blue if enabled and grey if disabled).

In most cases, you will also want anything flagged as spam to be automatically moved to a spam/junk folder.

To enable this behaviour:

1. Navigate to the 'Spam Filters' tool 

2. Next to 'Move New Spam to a Separate Folder (Spam Box):' Toggle the switch to the ON position (the toggle switch will appear blue if enabled and grey if disabled).

PLEASE NOTE: Changing the "Spam Threshold Score" will affect how aggressive or relaxed the spam filtering is. Setting a lower score will mean a more aggressive filter, likely resulting in many incorrectly flagged messages. A higher score will be more relaxed and only flag mail that is very obviously spam.

• e.g. A threshold score set to 10 will only mark messages that are very obviously spam.
  
  
• e.g. A threshold score of 2 will label many messages as spam, including messages that are likely not spam. 
  
  
• We recommend that users start with the default setting of 5 and make small, incremental adjustments if needed.

1. From the 'Spam Filters' page, click 'Spam Threshold Score'

2. Click the drop-down arrow to change the current threshold score to a lower number.

3. Then, click 'Update Scoring Options' when you're done

1. From the 'Spam Filters' page, click 'Spam Threshold Score'

2. Click the drop-down arrow to change the current score to a higher number.

3. Then, click 'Update Scoring Options' when you're done

We also offer an Advanced Spam Filtering service with additional features and more robust filtering options to further help stop annoying spam, phishing and spoofing emails, viruses and malware.

See our "Advanced Spam Filtering" product page for more information - wphosting.com.au/advanced-spam-filtering